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Citizens Advice


The Citizens Advice (CA) service helps people resolve their legal, money and other problems by providing free information and advice from over 3,200 locations, and by influencing policymakers.

Citizens Advice (CA) and each Citizens Advice Bureau are registered charities reliant on over 20,000 volunteers.

The majority of their advisers are trained volunteers, helping people to resolve over 5.6 million problems every year. Before seeing an adviser about debt, CA recommends that you gather together all your financial papers. These should include any court papers and letters, bills and credit agreements, and details of your income and expenditure and that of your spouse or partner.

If you have to wait for an appointment with an advisor, it may be useful to you’re your existing creditors that you have contacted an adviser for help. Most creditors welcome the involvement of a specialist adviser and they may be willing to hold off action to enable an agreement to be reached.

For your nearest office, consult your local phone directory or visit the library for more details.

You can also visit Citizens Advice online at www.citizensadvice.org.uk

Check out some of the other services who can provide you with debt advice and debt guidance.

  • Consumer Credit Counselling Service (CCCS)
  • National Debtline
  • Payplan
  • Samaritans
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